Doing good business is about making and keeping strong relationships with real people. All of us choose to buy from specific companies because we have a connection with a person or group of people inside that organization.
In contrast, we’re quick to cancel services because we feel like an account manager wasn’t paying enough attention to us or because “we just didn’t work well together.”
Professional cleaning companies are no different, in fact, people are especially important in this industry.
Think about it, the people who clean your office are going to be interacting with your team pretty often. If you didn’t trust or like these people, it would be very hard to do business with them. However, everyone works better together when a relationship is built on mutual trust and respect.
It isn’t a stretch to say that the quality of your cleaning service is directly related to the relationship between your team and your janitorial provider.
That’s why we put such an emphasis on the quality and diversity of our staff. Our clients benefit directly from highly trained and experienced employees who are proud of a job well done. We focus on building strong relationships between real people so that your team feels like they can trust and rely on ours.
What Does A Good Relationship With Your Cleaning Service Provider Look Like?
To start, it’s important to listen. When we begin a relationship with a new company, we take time to meet with the appropriate people and tour the facilities. Even our quotes/estimates are completely customized to your specific needs.
Before services begin, our staff will be introduced to you and your team. We want you to know us on a first-name basis.
It’s important for you to be able to monitor who is servicing your building and when. To make that process easier, we suggest that our clients use the Swept App notifications. Swept can allow you to keep track of your cleaning service, wherever you are, using your mobile phone.
Regular checkups and reports should be standard practice. We make every effort to provide regular reports on services and make suggestions to help keep your workplace in immaculate condition.
We’ve been doing business for almost 30 years, and we’ve learned something important about business during that time. You can’t run a business without customers and you can’t take care fo clients without good employees. In essence, people are everything.